Understanding your costs is vital for success in today's hyper competitive environment.  Knowing the cost and gross profits of each customer allows you to make better decisions.  When you analyze these costs, you often find that 20% of your customers generate 80% of your profits.

Many organizations perform similar processes for a multitude of customers.  Labor Performance has the ability to segregate processes performed for each customer.  This gives the user the ability to identify cost variances between customers and adjust pricing accordingly.  Additionally, Labor Performance enables you to use a customer coefficient to adjust employee process performance for different customers so you have an accurate assessment of both the employee's performance and cost to service that customer.